IPTT (Cisco® IP Telephony Troubleshooting)

This Cisco Authorized course delivers the knowledge and skills required to troubleshoot Enterprise CallManager, Unity, and IP network deployments. The course begins by describing a systematic approach to troubleshooting AVVID networks, reviews CallManager signaling protocols, and continues with topics such as dial plans, E911 implementation, internal service tools, and command line interface tools. External tools, troubleshooting gateway problems with routers and switches, and looking at Call Detail Records and the administrative reporting tool are also covered. The course finishes with troubleshooting voice over IP quality and with an investigation of troubleshooting Unity problems

What You'll Learn

Upon completing this course, you will be able to:

• Apply effective troubleshooting methods to resolve issues in complex IPT networks
• Troubleshoot common CallManager configuration, integration, and operation problems
• Troubleshoot Cisco and Microsoft AVVID components using the appropriate utilities and management tools
• Troubleshoot common router, switch, and gateway configuration; integration; and operation issues and problems in AVVID networks
• Resolve QoS issues in complex IPT networks using effective and appropriate troubleshooting and implementation methods
• Troubleshoot common Unity configuration, integration, and operation issues and problems
• Employ Cisco TAC as a troubleshooting and escalation tool

Who Needs to Attend

System Engineers, Field Engineers, and anyone attempting IP Telephony certification that includes IP Telephony Troubleshooting would benefit.

Course Schedule

For Course Schedules and Registration Information please CLICK HERE

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