Cisco® IPCC/ICM Deployment Methodology

The Cisco® IPCC/ICM Deployment Methodology course teaches Cisco deployment methodology for the planning, design, and implementation phases of Cisco IPCC Enterprise Edition 5.0 and Cisco ICM Enterprise Edition 5.0 contact centers. Classroom presentation and group exercises illustrate the use of Cisco best practices in the successful deployment of a Cisco IPCC/ICM solution. Students learn the deployment models, infrastructure and network requirements, and interoperability of the components of the IPCC/ICM solution.

Included Materials

• Sample best practice documents on CD
• Student guide on CD
• Student guide

What You'll Learn

• Course objectives are as follows:
• Successfully plan, design, and implement Cisco IPCC Enterprise
• Edition 5.0 and Cisco ICM Enterprise Edition 5.0
• Learn a methodology and process for deploying Cisco IPCC
• Enterprise Edition 5.0 and Cisco ICM Enterprise Edition 5.0, by
• using the best practice templates and tools
• Navigate Cisco.com for reference documentation relative to
• IPCC/ICM implementation

Who Needs to Attend

• Cisco IPCC and ICM advanced technology program partners
• Autonomous system delivery teams
• Sales engineers
• Prerequisites and Requirements
• Course prerequisites are as follows:
• IP Contact Center (IPCC), ICM Product Training (ICMPT), and
• ICM System Administrator (ICMSA) courses
• Project Management Concepts and Methodology

Course Schedule

For Course Schedules and Registration Information please CLICK HERE

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